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3 Reasons A&E Audiology & Our Hearing Doctors in Christiana, PA, Go Beyond the Call

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In October 2016, Henry Weidman arrived at A&E Audiology & Hearing Aid Center because he was struggling to hear others, even with his current hearing aids. Upon his arrival, he didn’t talk much. Brogan Groff, our Patient Care Specialist at our Lititz office, took his hearing aids to be cleaned and replace the tubes.

Finally able to hear clearly, Henry began telling his story.

As audiologists, our job is to restore hearing. But, if that’s all we did, if we never went beyond the call, we’d miss out on opportunities to really walk alongside the people we’re lucky to call patients.

We believe it’s our duty to go beyond the call of hearing healthcare. Here’s why:

1. People need other people.

Brogan was able to get to know Henry pretty well in their conversation during his first visit. With Christmas around the corner, she took it upon herself to buy Henry a few books, since he mentioned how much he loved to read. This act of kindness kindled a friendship.

“We have to be more than just providers,” Brogan says.

Henry was married for 49 years when his wife passed away. He chose to never remarry and now lives in a retirement community. Because of his inability to hear others clearly, he had isolated himself.

Isolation due to hearing loss is shown to cause a myriad of issues, including cognitive decline. Going beyond the call means connecting with others.

You don’t just need an audiologist to help with hearing loss; you need a provider who is willing to care for you like a friend. Tweet This

2. Patients are not just a number.

We could’ve easily served Henry and moved on to the next patient.

But you aren’t a number, and neither is Henry. You don’t arrive into our office as another tick on our goal for the year. You arrive as someone who needs and deserves exceptional care.

After his first appointment, Henry’s daughter told us that she hadn’t seen her dad hold a conversation for some time. All he wanted to talk about on the drive home was how much he loved going to the doctor and how wonderful his conversation with Brogan was.

“You have to at least try to connect with patients,” Brogan reminded us. It’s true. You’re more than just a chart. You’re people who matter.

3. Our patients humble us.

Brogan learned that Henry was a Vietnam War veteran through their conversations and letters. She described Henry as a “weathered man”–someone who has seen some horrific things in his time.

“Henry gives me perspective,” she says. “He still comes out on the positive side of things. His genuine spirit, vivid memory and even his spunky sense of humor make the work we do everyday meaningful.”

Our patients are incredible people. Some have endured more life than others, but they all have a story to share with us that is meaningful. They constantly remind us why we show up to work everyday.

Because of Brogan’s ability to go beyond the call and connect with Henry, they have a special bond that can’t be broken. They continue to write letters to one another, and Brogan calls him her adoptive grandfather.

This is our goal with every patient: to give you care that goes beyond restoring your hearing.

We want to restore your love for life, your ability to engage with those around you, and the joy of being present wherever you are. Tweet This

Not every day is easy, but every day we hope to work with intention for the people who walk through our doors.

If you aren’t a patient with us, give us a call. We promise to care for you and hear your story while restoring your hearing to the best it can be. We’ll meet your hearing needs and go beyond the call. It’s simply what we do.

Your New Favorite Lititz, Willow Street & Lancaster, PA, Audiologist
for Hearing Loss Care & Tinnitus Treatment
"A&E in Lititz, PA is extremely inviting. The folks there are on top of their game, with great knowledge and wonderfully easy to understand explanations about the hearing tests. They outfitted me with a great hearing aid that helps me tremendously and fit my budget. This is by far the best Audiology clinic I have ever been to. I highly recommend."- Andrew W. best lancasterlititz willow street audiologist
"This place is amazing. The office is well put together, the ambiance is beautiful and the staff is amazing. Whenever you need to have your hearing tested, this is the only place in the area you should come to!"- David T. best lancasterlititz willow street audiologist
"I have been a patient for over 10 years, and I have always had a wonderful experience with A&E Audiology. The audiologists ensure that you are satisfied and the staff is so considerate. I have been wearing hearing aids since I was four and this is by far the best practice I have been to, and I have no intention of going anywhere else!"- Bethany N.best lancasterlititz willow street audiologist
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Our Lancaster PA audiologist, Lititz PA audiologist and Willow Street PA audiologist provide 5-star-rated hearing care and hearing treatment for children, teens and adults. Our hearing care and treatment includes reducing the risk of dementia, improving cognitive function, restoring hearing clarity, tinnitus treatment for ringing in your ears, invisible hearing aids, hearing protection devices, hearing tests and hearing assessments.
Come experience A&E Audiology & Hearing Aid Center! You will see for yourself that our audiologists, hearing doctors and hearing specialists provide 5-star-rated hearing care in Lancaster, PA, Lititz, PA, Willow Street, PA, Rohrerstown, PA, West Township, PA, Millersville, PA, Mountville, PA, Central Manor, PA, Landisville, PA, Silver Springs, PA, Lancaster City, PA, Mt Joy PA, Marietta, PA, Neffsville, PA, East Petersburg, PA, Manheim, PA, Rothsville, PA, Akron, PA, Ephrata, PA, Brownstown, PA, Leola, PA, New Danville, PA, New Providence, PA, Strasburg, PA, Buck, PA, Quarryville, PA, Conestoga, PA, Rawlinsville, PA, Georgetown, PA and Christiana, PA. Call 717.283.4593 today!
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