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In October 2016, Henry Weidman arrived at A&E Audiology & Hearing Aid Center because he was struggling to hear others, even with his current hearing aids. Upon his arrival, he didn’t talk much. Brogan Groff, our Patient Care Specialist at our Lititz office, took his hearing aids to be cleaned and replace the tubes.
Finally able to hear clearly, Henry began telling his story.
As audiologists, our job is to restore hearing. But, if that’s all we did, if we never went beyond the call, we’d miss out on opportunities to really walk alongside the people we’re lucky to call patients.
We believe it’s our duty to go beyond the call of hearing healthcare. Here’s why:
Brogan was able to get to know Henry pretty well in their conversation during his first visit. With Christmas around the corner, she took it upon herself to buy Henry a few books, since he mentioned how much he loved to read. This act of kindness kindled a friendship.
“We have to be more than just providers,” Brogan says.
Henry was married for 49 years when his wife passed away. He chose to never remarry and now lives in a retirement community. Because of his inability to hear others clearly, he had isolated himself.
Isolation due to hearing loss is shown to cause a myriad of issues, including cognitive decline. Going beyond the call means connecting with others.
You don’t just need an audiologist to help with hearing loss; you need a provider who is willing to care for you like a friend. Tweet This
We could’ve easily served Henry and moved on to the next patient.
But you aren’t a number, and neither is Henry. You don’t arrive into our office as another tick on our goal for the year. You arrive as someone who needs and deserves exceptional care.
After his first appointment, Henry’s daughter told us that she hadn’t seen her dad hold a conversation for some time. All he wanted to talk about on the drive home was how much he loved going to the doctor and how wonderful his conversation with Brogan was.
“You have to at least try to connect with patients,” Brogan reminded us. It’s true. You’re more than just a chart. You’re people who matter.
Brogan learned that Henry was a Vietnam War veteran through their conversations and letters. She described Henry as a “weathered man”–someone who has seen some horrific things in his time.
“Henry gives me perspective,” she says. “He still comes out on the positive side of things. His genuine spirit, vivid memory and even his spunky sense of humor make the work we do everyday meaningful.”
Our patients are incredible people. Some have endured more life than others, but they all have a story to share with us that is meaningful. They constantly remind us why we show up to work everyday.
Because of Brogan’s ability to go beyond the call and connect with Henry, they have a special bond that can’t be broken. They continue to write letters to one another, and Brogan calls him her adoptive grandfather.
This is our goal with every patient: to give you care that goes beyond restoring your hearing.
We want to restore your love for life, your ability to engage with those around you, and the joy of being present wherever you are. Tweet This
Not every day is easy, but every day we hope to work with intention for the people who walk through our doors.
If you aren’t a patient with us, give us a call. We promise to care for you and hear your story while restoring your hearing to the best it can be. We’ll meet your hearing needs and go beyond the call. It’s simply what we do.
Lititz | Willow Street | Lancaster | Stevens